Shipping & Returns
We offer free delivery to UK homes.
Overseas shipping can generally take up to 14 days. Shipping costs are on the product description page.
Some items might require a signature on delivery.
Delivery services procedures may also cause delivery delays.
For more information or issues with your delivery, contact us directly at mail@uwabooks.com.
Dispatched Address :
Products are dispatched from:
Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
Return Policy
Returns / Exchange / Damage / Lost and Unclaimed Shipment
We will offer a refund of what you paid for the product if you change your mind about your purchase but not the delivery cost.
Size exchanges
Wrongly ordered sizes won’t be eligible for refunds. However, we offer size exchanges.
If you would like a refund or an exchange, please contact our Customer Service at mail@uwabooks.com with your request, providing a reason for the return and a picture of the item. Please notify us within 7 days of the delivery and return the item within 14 days of receiving it.
Damaged Goods, Misprints and Packages Lost in Transit
If something arrives damaged, misprinted or defective, send a photo of the damaged goods to mail@uwabooks.com, and then we'll gladly send a replacement at no cost to you.
Any claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving the product. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Unclaimed - Shipments that go unclaimed are returned to our facility.
You will not be eligible for a refund for unclaimed shipments that may result from you providing the wrong or insufficient address or failing to accept the delivery.
Refund
Once we accept your refund request, we will email you to notify you and process your refund to your original payment method.
You will receive your refund in your bank account within three days.
Please wait at least five days. Depending on your bank, refunds sometimes take five working days to show in your account. If you have not received your refund after five days, please email us at mail@uwabooks.com.
Address for Returns
Please return all unwanted goods to:
Uwabooks, Antar 2 Headway Road, Wolverhampton,
West Midlands, WV10 6PZ.